Refund Policy

Last updated November 1, 2026

This policy covers ClassPacer subscriptions bought by schools. Schools pay through PayPal, and we refund through PayPal too.

Try it first

Every school starts with a 30-day free trial, with no card needed, so you can be sure ClassPacer suits you before you pay anything.

Your first payment: 14 days to change your mind

If ClassPacer isn't right for your school, ask for a refund within 14 days of your first payment and we refund it in full, monthly or yearly. Your school then goes back to read-only (nothing is deleted).

Renewals

• You can cancel any time on the Plan & billing page. Nothing more is charged, and your school keeps working until the end of the month or year you have already paid for.
• We don't refund the rest of a month or year you have started, except where the law requires it.
• If you were charged for a renewal you didn't mean to keep (for example you forgot to cancel a yearly plan), tell us within 14 days of the renewal and we refund it, as long as the school hasn't been used since.
• If you were charged twice or by mistake, we always refund the extra payment.

How to ask

Email support@classpacer.com from the school owner's sign-in email, with your school's name and the invoice number, or reply to the invoice we emailed you. Refunds go back through PayPal to the card or account you paid with, usually within 5 to 10 business days, including any tax that was charged.

Family payments

Fees that families pay their school (for classes, terms, packs or tests) belong to the school, not to ClassPacer. Ask your school about refunds of those.

Nothing in this policy limits rights you have under consumer law. See also our Terms of Service.